Lessons can be booked via our online booking system hosted by EC Pro. You can access this system in several ways:
Via our website www.inspiremeequestrian.co.uk and select the Riding School menu. The link is there for registration onto the system. It is also available via https://inspire-me.ecpro.co.uk
Via the EC Pro app which can be downloaded to your mobile device.
In person at Inspire Me Equestrian office Tuesday - Sunday between 9.00am & 5.00pm or by phone 07508 219455 or by email ecochrane@inspiremeequestrian.co.uk.
If you have any issues with your registration or booking, please do not hesitate to contact us.
Lessons prices are show on our website. Bookings for both group and private lessons are subject to the following booking conditions: -
Payment must be made in full at time of booking for all lessons, activities and events.
Refunds are not given. Bookings for all lessons, activities and events close 24 hours before.
Once booked, if you are unable to make a lesson, activity or event and wish to reschedule, they may be transferred to an alternative date provided that 72 hours’ notice is given via the online system. Any cancelled lesson, activity or event that is eligible for a transfer will have the associated value credit added to your user account. This credit is then available to rebook lessons, activities or events. If you have used a token to purchase the lesson, activity or event then the token will be credited to your account if appropriate notice has been given.
If appropriate notice is not given, cancellation will occur without transfer, credit and no token or refund will be issued.
Tokens and Credits are valid for 6 months from issue.
If any rider ceases to ride at Inspire Me Equestrian, any lessons purchased but not booked in will be held for a period of 6 months after which time they will be deemed invalid. Lessons may be transferred to another rider within this time if the lesson holder or parent/guardian gives notice in writing.
Riders on their own horse receive a discount on group and private tuition.
Booking and Payment:
All party bookings must be paid in full at the time of booking.
The price is subject to adjustment based on the final number of confirmed children attending the party, provided that such adjustments are communicated and confirmed at least one week before the party date.
The maximum number of children allowed for a party is 10.
The minimum number of children is for a party is 8.
Date Change Policy:
Party bookings may be changed to a different date, subject to availability.
Date changes must be requested at least two weeks prior to the originally scheduled party date.
Any changes requested within two weeks of the party date may incur additional charges.
Cancellation Policy:
We can offer a credit for a cancelled booking up to two weeks prior to the party date. We understand that circumstances change and emergencies happen so if you have an issue within this time please get in contact and we will do our best to move the party to the next convenient date.
Rider Information:
Prior to the party, we require detailed rider information for each child to ensure their safety and provide the appropriate horse. This can be emailed to info@inspiremeequestrian.co.uk and we can add this to your account at the latest one week prior to the party or you may add the rider details yourself by going to your EcPro account "Riders", "Manage Riders", "Add Rider". These details will then be allocated to your party booking.
The rider information includes:
Full name of the rider
Age of the rider
Height of the rider
Weight of the rider
Party Booking Cancellation by Inspire Me Equestrian:
Inspire Me Equestrian reserves the right to cancel a booking if the required rider information is not provided within the specified timeframe.
If Inspire Me Equestrian cancels a booking due to missing rider information, no refund will be provided.
Safety Precautions:
Inspire Me Equestrian is committed to providing a safe environment for all riders.
All necessary precautions will be taken to ensure the safety of participants during the party.
Participants are required to follow safety guidelines and instructions provided by our staff.
By making a party booking with Inspire Me Equestrian, you acknowledge and agree to these terms and conditions. It is your responsibility to review and understand these terms before making a booking. Inspire Me Equestrian reserves the right to amend these terms and conditions as needed, and any changes will be communicated to customers in a timely manner.
If a lesson needs to be cancelled inside of the cancellation notice period due to a rider having Covid-19 symptoms or exposure to Covid-19 please call the bookings team on the number above to have the lesson cancelled and a token issued. A minimum of 1 hours’ notice and evidence is required.
Clean riding gloves must be worn by all riders
Clients where possible must supply their own equipment, a riding hat to current UK standards and appropriate footwear. We do supply hat hire which is sanitised between use. Current standards can be found on our website.
We reserve the right to take a Client’s temperature if they are showing symptoms of Covid-19. If it is deemed that you are unable to ride, we will credit the lesson cost or token to your account.
Regular 30- and 45-minute private clients can make a request for a templated slot. ‘Templated’ lessons must be booked via the online booking system at least 6 days in advance or the slot will become available to other clients and an alternative slot cannot be guaranteed. If you are unable to make a ‘templated’ slot for any reason, please let the office know so they may make the slot available to others.
Inspire Me Equestrian reserves the right to make changes to lessons or coaches if necessary, including cancellations at short notice. In every circumstance we will endeavour to notify clients of such changes.
At Inspire Me Equestrian, the safety of our riders, ponies, and instructors is our top priority. Unfortunately, the weather can sometimes prevent us from holding lessons in our outdoor school. This policy outlines how we handle cancellations due to adverse weather conditions.
1. Safety First
If the weather poses a risk to safety, we may need to cancel lessons. Decisions are made based on conditions such as extreme heavy rain, high winds, icy surfaces, or extreme heat.
2. Alternative Option: Stable Management Lessons
When lessons are canceled, we aim to provide value by offering stable management sessions instead. These are educational, non-riding lessons that teach valuable skills about pony care, including but not limited to grooming, feeding, and stable routines.
3. Credit Policy for Canceled Lessons
We understand that not all clients can or wish to attend the stable management alternative. Therefore:
4. How Credits Work
5. Communication
6. Understanding and Appreciation
We appreciate your understanding and flexibility. Managing cancellations helps ensure the well-being of everyone involved while maintaining the care and safety of our ponies.
If you have any questions about this policy, please don’t hesitate to contact us at 07508219455.
Data Controller:
Elaine Cochrane
Contact Information: ecochrane@inspiremeequestrian.co.uk
Phone: 07508219455
Data Protection Officer (DPO):
Lorna Carroll
Contact Information: lcarroll@inspiremeequestrian.co.uk
Phone: 07717885703
Purpose of Data Processing: We collect and process data to maintain up-to-date information for children and parents at our yard. This is crucial to ensure the safety of our staff, horses, and riders.
Types of Personal Data Collected: We collect the following types of personal data:
Legal Basis for Processing: We process personal data based on the following legal bases:
Data Subjects: We collect personal data from the following categories of individuals:
Data Collection Methods: We collect personal data through online forms via our booking system and financial systems.
Data Retention Period:
Data Security Measures: We have implemented security measures to protect personal data from unauthorized access or breaches. These measures include encryption, access controls, and regular security assessments.
Data Sharing and Disclosure: We may share personal data with third parties as necessary, such as payment processors. All third-party data sharing is done in compliance with GDPR regulations.
International Data Transfers: We do not transfer personal data outside the European Economic Area (EEA).
Data Subject Rights: Data subjects have the right to access, rectify, or erase their personal data. Requests can be made by contacting our Data Protection Officer.
Consent and Marketing: We obtain and manage consent for marketing communications separately from other processing activities. Consent can be withdrawn at any time.
Data Breach Notification: In the event of a data breach, we will promptly assess the breach and, if required, notify the relevant supervisory authority and affected data subjects in compliance with GDPR requirements.
Employee Training: Our employees receive data protection training to ensure their awareness of GDPR requirements.
Documentation and Record-Keeping: We maintain records of data processing activities as required by GDPR.
Privacy by Design and DPIAs: We integrate privacy by design principles and conduct DPIAs for high-risk processing activities.
Policy Review and Updates: This policy is subject to regular review and updates to reflect changes in data processing activities or regulations.
Complaints and Contact Information: For privacy-related concerns or inquiries, data subjects and authorities can contact Elaine Cochrane or Lorna Carroll at the provided contact information.
